REFUND AND REPLACEMENT POLICIES:

Shipping, Returns & Replacement Policy

At Ay Sa Aura Clothing, we take immense pride in the exquisite craftsmanship, luxury, and quality of our curated ethnic wear. To ensure an unparalleled experience, every saree undergoes a rigorous multi-tier quality inspection before it is carefully packaged and dispatched to you.

🚚 Shipping Policy:

Processing Time: We are committed to delivering your luxury attire as swiftly as possible. All orders are processed and dispatched within 48 hours of purchase (excluding Sundays and public holidays).

• Transit Tracking: Once your order leaves our facility, a unique tracking link will be shared with you immediately via email and SMS so you can monitor its journey in real-time.
  
  
  
  
  
  
  
  

🔄 Returns & Replacement Policy:
To maintain the highest standards of luxury, hygiene, and manufacturing compliance for all our clients, all sales are final. We operate under a strict NO-REFUND and NO-RETURN policy.

We do not offer cash, store credit, or original-payment refunds under any circumstances.

Product replacement will strictly only be issued if the item arrives physically damaged due to transit.

📦 Mandatory Unboxing Video Requirement:

To qualify for a replacement due to transit damage, you must provide a clear, unedited unboxing video. This is an absolute security and verification requirement with no exceptions.

Your unboxing video must adhere to the following strict criteria:

• Continuous Footage: The video must be a single, continuous capture from start to finish. Any clips showing cuts, pauses, or post-production editing will be automatically disqualified.
  
  
  

• Legible Shipping Label: The physical shipping label affixed to the package must be clearly shown up close and be completely legible at the very beginning of the video.
  
  
  

• Tamper Verification: The video must clearly document the package being opened from its original, securely sealed state.
  
  
  

• Full Product Inspection: The footage must show the saree being completely unfolded and inspected on camera, clearly highlighting the specific area of transit damage.
  
  
  
  

• Optimal Lighting: The video must be recorded in bright, clear lighting so that any physical defects or damages are undeniably visible to our inspection team.
  
  
  
  

⚠️ Please Note: Failure to provide an unboxing video that fulfills every single requirement listed above will result in the immediate and irreversible rejection of your replacement claim.

How to Initiate a Replacement Request

If your item has sustained damage during transit, you must notify us within 48 hours of delivery:

1. Email Us: Send an email to help@aysaauraclothing.com with your order number & replacement request clearly stated in the subject line.
   
   
   

2. Submit Evidence: Attach the mandatory continuous unboxing video along with high-resolution close-up photographs of the transit damage.
   
   
   
   

3. Evaluation & Dispatch: Our Quality Assurance team will review the submitted evidence. Upon validation that the damage occurred mid-transit, we will dispatch a glorious replacement of the exact same design to you at no additional cost (subject to stock availability).
   
   
   
   

In the rare event that the exact design is entirely out of stock, a store credit or an alternative layout selection of equal value will be happily provided.

Contact Us:

If you have any questions regarding our compliance guidelines or require personalized assistance with an order, please connect with our dedicated customer care team at +91 7036747504.

Thank you for respecting our policy and helping us preserve the premium quality, exclusivity, and hygiene standards of Ay Sa Aura Clothing.