Ay Sa

Refund , Replacement & Policies

Policies & Care

Our Commitment to You

At Ay Sa Heritage, we craft elegance meant to span generations. Our curated guides, flexible protection terms, and legacy-focused customer care are engineered to honor and preserve your prized luxury handloom investment.

CUSTOMER ASSURANCES

Our Heritage Policies

Shipping Policy

Each weave is handled with absolute care. Standard domestic delivery takes 4-7 business days, with secured courier dispatch and active real-time tracking links provided immediately.

Returns & Replacements

We offer a flawless 7-day return window. Returned products must retain original tags and undergo a thorough quality check by our master weavers to ensure pristine heritage status.

Cancellation & Refunds

Cancellations are accepted within 24 hours of order placement. Approved refunds are securely credited back to your original payment method within 5-7 standard banking days.

Shipping & Delivery

Every weave is a legacy of ancestral devotion. We ensure your heritage handlooms are handled with ultimate reverence, preserving their pristine state from our master weavers’ looms directly to your sanctuary.

Domestic Shipping

  • Complimentary standard shipping across India on all exquisite handloom orders.
  • Delivery finalized within 3 to 5 business days for major metropolitan hubs.
  • Secure signature verification mandatory upon delivery to protect high-value silks.
  • Fully trackable transit route with instant real-time SMS updates.

Worldwide Delivery

  • Premium global shipping via trusted partners DHL Express and FedEx.
  • International transit completes within 6 to 10 business days worldwide.
  • Duties and local custom taxes computed transparently at checkout.
  • Full transit cargo insurance coverage for your peace of mind.

Packaging & Care

  • Enveloped in acid-free tissue to shield fine metallic zari fibers from oxidation.
  • Safeguarded within moisture-resistant, custom handcrafted wooden chests.
  • Includes premium cotton dustbags for long-term wardrobe preservation.
  • Accpanied by a certificate of authenticity detailing the weave’s artisan heritage.
ASSURED ELEGANCE

Returns & Replacements

Our Heritage Guarantee

For discerning women who cherish timeless craftsmanship and festive shoppers seeking unparalleled elegance, we ensure every hand-woven design meets absolute perfection. If your chosen heirloom does not match your highest expectations, our seamless collection and replacement process honors your refined taste.

Please note that luxury fabrics, authentic silk weaves, and customized pieces require delicate handling and are subject to pristine condition criteria.

Initiating Your Return

01 / Contact Concierge

Email our dedicated care team at concierge@ayasa.com with your order details within 48 hours of delivery. Our advisors are available to guide you through any festive rush.

02 / Secure Presentation

Repack the saree carefully in its original premium gift boxes, luxury tissue wrap, and ensure all heritage product tags remain completely intact and unaltered.

03 / Seamless Pickup

We will coordinate a complimentary home pickup via our premium courier network at a time that aligns perfectly with your schedule.

Request A Return

Need Styling Advice or Have Questions?

Connect with us on WhatsApp for personalized assistance. Our heritage drapers and bridal specialists are ready to guide you through luxury fabrics, exclusive weaves, and styling queries in real-time.

Chat with a Specialist